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Home My WebLink Aboutprovider-compliance-information-2022-complete-year-final ALAMEDA COUNTY EMS Provider Compliance 2022 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY DEPLOYMENT ZONES For response time deployment planning, reporting and compliance purposes, there are three (3) Deployments Zones, and three (3) Sub-zones within each Deployment Zone based on population density. The response areas outside of the Contractor’s EOA responsibility (Alameda, Albany, Berkeley, Piedmont, and Lawrence Livermore National Laboratory) are not included in these zones. The three Deployment Zones, delineated by the black line on the map above, are: North: From the northwest County line down the bayside communities to an east/west line crossing Interstate 880 (I-880) at Industrial Boulevard, intersecting Palomares Road and continuing in the north-easterly direction to the County line. South: From the line crossing I-880 at Industrial Boulevard and intersecting Palomares Road continuing southerly to Niles Canyon Road, then south-easterly along Niles Canyon Road, Paloma Way and Calaveras Road to the County line. East: Commonly called the Tri-Valley, the three cities and unincorporated areas within Alameda County east of the North and South Deployment Zones. 1 ALAMEDA COUNTY EMS Provider Compliance 2022 DEPLOYMENT SUBZONES The three subzones, differentiated on the map above by color, are: Metro/Urban: Area shaded in orange that correlates to 2,000 or more residents per square mile Suburban: Area shaded in light yellow that correlates to 1,000 to 1,999 residents per square mile Rural/Open Space: Area shaded in gray that correlates to 0 to 999 residents per square mile RESPONSE TYPES The three response types are: Code 3: Medical calls requiring a lights and sirens response. Calls categorized as a Priority 1, 2 or 3 response secondary to their complaint and acuity determined through the Medical Priority Dispatch System (MPDS) utilized by Oakland Fire Dispatch and Alameda County Regional Emergency Com-munications Center (ACRECC). Code 2 calls upgraded by emergency personnel on scene due to an emergent patient condition are upgraded to Code 3. Code 2: Medical Calls not requiring a lights and sirens response. Calls categorized as a Priority 4 response secondary to their complaint and acuity determined through the Medical Priority Dispatch System (MPDS) utilized by Oakland Fire Dispatch and Alameda County Regional Emergency Com-munications Center (ACRECC). Code 3 calls downgraded by emergency personnel on scene due to a non-emergent patient condition are upgraded to Code 2. 5150: Non-medical behavioral health responses which do not utilize lights or sirens. RESPONSE TIME STANDARDS The expectation is that the response time standard shall be met 90% of the time for each response type in each subzone within each deployment zone. Response Call Priority Metro/Urban Suburban Rural Code 3 Priority 1 10:00 min 14:00 min 16:00 min Priority 2 12:00 min 16:00 min 20:00 min Priority 3 14:00 min 18:00 min 20:00 min Code 2 Priority 4 20:00 min 30:00 min 40:00 min 5150 5150 40:00 min 50:00 min 60:00 min 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY 2 ALAMEDA COUNTY EMS Provider Compliance January 2022 JANUARY COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 268 5 98.13% Code 3 554 48 91.34% 5150 123 6 95.12% East Rural Code 2 83 0 100.00% * Code 3 163 8 95.09% 5150 96 0 100.00% * East Suburban Code 2 79 0 100.00% * Code 3 118 5 95.76% 5150 76 2 97.37% * North Metro/Urban Code 2 2950 143 95.15% Code 3 4139 383 90.75% 5150 446 22 95.07% North Rural Code 2 198 3 98.48% Code 3 241 6 97.51% 5150 25 0 100.00% * North Suburban Code 2 96 0 100.00% * Code 3 161 2 98.76% 5150 9 0 100.00% * South Metro/Urban Code 2 510 10 98.04% Code 3 950 65 93.16% 5150 60 1 98.33% * South Rural Code 2 186 1 99.46% Code 3 184 2 98.91% 5150 56 0 100.00% * South Suburban Code 2 66 0 100.00% * Code 3 165 10 93.94% 5150 39 1 97.44% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance February 2022 FEBRUARY COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 240 4 98.33% Code 3 496 38 92.34% 5150 39 3 92.31% * East Rural Code 2 171 0 100.00% Code 3 162 0 100.00% 5150 104 0 100.00% East Suburban Code 2 120 0 100.00% Code 3 117 3 97.44% 5150 83 2 97.59% * North Metro/Urban Code 2 2522 72 97.15% Code 3 3658 361 90.13% 5150 405 14 96.54% North Rural Code 2 87 0 100.00% * Code 3 232 5 97.84% 5150 48 0 100.00% * North Suburban Code 2 182 0 100.00% Code 3 173 8 95.38% 5150 14 0 100.00% * South Metro/Urban Code 2 481 10 97.92% Code 3 826 51 93.83% 5150 130 1 99.23% South Rural Code 2 81 0 100.00% * Code 3 150 4 97.33% 5150 69 0 100.00% * South Suburban Code 2 103 0 100.00% Code 3 64 5 92.19% * 5150 44 1 97.73% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance March 2022 MARCH COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 248 9 96.37% Code 3 559 45 91.95% 5150 85 6 92.94% * East Rural Code 2 94 0 100.00% * Code 3 217 8 96.31% 5150 10 0 100.00% * East Suburban Code 2 64 1 98.44% * Code 3 126 2 98.41% 5150 94 2 97.87% * North Metro/Urban Code 2 2910 125 95.70% Code 3 3966 432 89.11% 5150 433 17 96.07% North Rural Code 2 204 0 100.00% Code 3 259 9 96.53% 5150 65 1 98.46% * North Suburban Code 2 113 2 98.23% Code 3 177 5 97.18% 5150 28 1 96.43% * South Metro/Urban Code 2 490 21 95.71% Code 3 870 76 91.26% 5150 82 2 97.56% * South Rural Code 2 176 0 100.00% Code 3 165 3 98.18% 5150 77 0 100.00% * South Suburban Code 2 37 0 100.00% * Code 3 140 8 94.29% 5150 48 1 97.92% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance April 2022 APRIL COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 245 7 97.14% Code 3 555 56 89.91% 5150 117 9 92.31% East Rural Code 2 179 0 100.00% Code 3 191 7 96.34% 5150 27 0 100.00% * East Suburban Code 2 115 3 97.39% Code 3 97 3 96.91% * 5150 95 2 97.89% * North Metro/Urban Code 2 2724 160 94.13% Code 3 3706 451 87.83% 5150 430 39 90.93% North Rural Code 2 115 0 100.00% Code 3 230 8 96.52% 5150 83 3 96.39% * North Suburban Code 2 105 1 99.05% Code 3 179 10 94.41% 5150 40 2 95.00% * South Metro/Urban Code 2 490 26 94.69% Code 3 737 61 91.72% 5150 147 10 93.20% South Rural Code 2 101 1 99.01% Code 3 181 5 97.24% 5150 84 0 100.00% * South Suburban Code 2 69 0 100.00% * Code 3 76 5 93.42% * 5150 53 2 96.23% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance May 2022 MAY COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 247 9 96.36% Code 3 519 51 90.17% 5150 42 7 83.33% * East Rural Code 2 104 2 98.08% Code 3 229 6 97.38% 5150 46 0 100.00% * East Suburban Code 2 66 1 98.48% * Code 3 128 7 94.53% 5150 6 2 66.67% * North Metro/Urban Code 2 2906 154 94.70% Code 3 4173 428 89.74% 5150 426 53 87.56% North Rural Code 2 142 1 99.30% Code 3 284 14 95.07% 5150 105 4 96.19% North Suburban Code 2 95 1 98.95% * Code 3 223 7 96.86% 5150 62 2 96.77% * South Metro/Urban Code 2 503 17 96.62% Code 3 861 73 91.52% 5150 62 5 91.94% * South Rural Code 2 111 1 99.10% Code 3 197 6 96.95% 5150 90 0 100.00% * South Suburban Code 2 119 0 100.00% Code 3 150 7 95.33% 5150 58 2 96.55% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance June 2022 JUNE COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 285 17 94.04% Code 3 480 37 92.29% 5150 70 12 82.86% * East Rural Code 2 92 1 98.91% * Code 3 223 10 95.52% 5150 57 3 94.74% * East Suburban Code 2 139 5 96.40% Code 3 124 4 96.77% 5150 11 2 81.82% * North Metro/Urban Code 2 2903 193 93.35% Code 3 3783 392 89.64% 5150 407 54 86.73% North Rural Code 2 129 0 100.00% Code 3 276 7 97.46% 5150 14 0 100.00% * North Suburban Code 2 176 2 98.86% Code 3 174 7 95.98% 5150 71 2 97.18% * South Metro/Urban Code 2 501 24 95.21% Code 3 841 74 91.20% 5150 134 10 92.54% South Rural Code 2 110 0 100.00% Code 3 188 7 96.28% 5150 6 0 100.00% * South Suburban Code 2 48 1 97.92% * Code 3 61 1 98.36% * 5150 62 4 93.55% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance July 2022 JULY COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 244 14 94.26% Code 3 440 44 90.00% 5150 98 16 83.67% * East Rural Code 2 190 3 98.42% Code 3 208 5 97.60% 5150 74 3 95.95% * East Suburban Code 2 72 2 97.22% * Code 3 120 8 93.33% 5150 16 2 87.50% * North Metro/Urban Code 2 2752 193 92.99% Code 3 3848 404 89.50% 5150 377 30 92.04% North Rural Code 2 110 3 97.27% Code 3 272 12 95.59% 5150 25 0 100.00% * North Suburban Code 2 119 1 99.16% Code 3 201 11 94.53% 5150 80 2 97.50% * South Metro/Urban Code 2 490 15 96.94% Code 3 854 87 89.81% 5150 68 5 92.65% * South Rural Code 2 96 0 100.00% * Code 3 195 7 96.41% 5150 13 0 100.00% * South Suburban Code 2 89 1 98.88% * Code 3 132 4 96.97% 5150 6 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance August 2022 AUGUST COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 294 13 95.58% Code 3 497 40 91.95% 5150 34 2 94.12% * East Rural Code 2 74 0 100.00% * Code 3 228 7 96.93% 5150 89 4 95.51% * East Suburban Code 2 135 3 97.78% Code 3 141 4 97.16% 5150 24 3 87.50% * North Metro/Urban Code 2 3175 223 92.98% Code 3 4012 331 91.75% 5150 395 24 93.92% North Rural Code 2 122 3 97.54% Code 3 292 7 97.60% 5150 43 2 95.35% * North Suburban Code 2 104 3 97.12% Code 3 189 7 96.30% 5150 90 2 97.78% * South Metro/Urban Code 2 520 29 94.42% Code 3 886 52 94.13% 5150 139 8 94.24% South Rural Code 2 199 1 99.50% Code 3 185 8 95.68% 5150 24 0 100.00% * South Suburban Code 2 125 2 98.40% Code 3 61 0 100.00% * 5150 15 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance September 2022 SEPTEMBER COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 264 13 95.08% Code 3 482 34 92.95% 5150 66 3 95.45% * East Rural Code 2 175 0 100.00% Code 3 208 7 96.63% 5150 100 4 96.00% East Suburban Code 2 66 0 100.00% * Code 3 109 2 98.17% 5150 32 3 90.63% * North Metro/Urban Code 2 2912 208 92.86% Code 3 3916 318 91.88% 5150 359 14 96.10% North Rural Code 2 138 6 95.65% Code 3 268 8 97.01% 5150 64 3 95.31% * North Suburban Code 2 117 3 97.44% Code 3 191 5 97.38% 5150 101 2 98.02% South Metro/Urban Code 2 479 34 92.90% Code 3 843 65 92.29% 5150 60 0 100.00% * South Rural Code 2 89 2 97.75% * Code 3 158 5 96.84% 5150 35 0 100.00% * South Suburban Code 2 46 1 97.83% * Code 3 139 2 98.56% 5150 22 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance October 2022 OCTOBER COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 313 7 97.76% Code 3 516 40 92.25% 5150 103 6 94.17% East Rural Code 2 98 0 100.00% * Code 3 177 5 97.18% 5150 9 0 100.00% * East Suburban Code 2 134 0 100.00% Code 3 119 2 98.32% 5150 38 3 92.11% * North Metro/Urban Code 2 2863 102 96.44% Code 3 3941 259 93.43% 5150 359 10 97.21% North Rural Code 2 117 0 100.00% Code 3 278 8 97.12% 5150 73 3 95.89% * North Suburban Code 2 87 1 98.85% * Code 3 202 6 97.03% 5150 11 1 90.91% * South Metro/Urban Code 2 493 17 96.55% Code 3 886 51 94.24% 5150 108 1 99.07% South Rural Code 2 196 2 98.98% Code 3 199 8 95.98% 5150 46 0 100.00% * South Suburban Code 2 72 2 97.22% * Code 3 66 0 100.00% * 5150 27 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance November 2022 NOVEMBER COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 279 3 98.92% Code 3 542 37 93.17% 5150 22 0 100.00% * East Rural Code 2 87 0 100.00% * Code 3 207 3 98.55% 5150 21 1 95.24% * East Suburban Code 2 54 0 100.00% * Code 3 153 3 98.04% 5150 45 3 93.33% * North Metro/Urban Code 2 2668 77 97.11% Code 3 3968 234 94.10% 5150 346 7 97.98% North Rural Code 2 100 1 99.00% Code 3 306 3 99.02% 5150 89 4 95.51% * North Suburban Code 2 207 2 99.03% Code 3 173 2 98.84% 5150 21 1 95.24% * South Metro/Urban Code 2 493 12 97.57% Code 3 946 54 94.29% 5150 65 1 98.46% * South Rural Code 2 101 1 99.01% Code 3 187 5 97.33% 5150 55 0 100.00% * South Suburban Code 2 104 2 98.08% Code 3 146 1 99.32% 5150 32 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance December 2022 DECEMBER COMPLIANCE – FALCK Zone Response Type # Responses # Late Response Compliance % East Metro/Urban Code 2 283 2 99.29% Code 3 558 26 95.34% 5150 54 1 98.15% * East Rural Code 2 192 0 100.00% Code 3 241 4 98.34% 5150 31 1 96.77% * East Suburban Code 2 119 0 100.00% Code 3 145 4 97.24% 5150 52 3 94.23% * North Metro/Urban Code 2 2870 53 98.15% Code 3 4253 233 94.52% 5150 307 7 97.72% North Rural Code 2 108 1 99.07% Code 3 306 5 98.37% 5150 103 4 96.12% North Suburban Code 2 102 0 100.00% Code 3 192 3 98.44% 5150 31 1 96.77% * South Metro/Urban Code 2 530 11 97.92% Code 3 1018 57 94.40% 5150 128 1 99.22% South Rural Code 2 107 0 100.00% Code 3 218 5 97.71% 5150 63 0 100.00% * South Suburban Code 2 42 0 100.00% * Code 3 90 1 98.89% * 5150 38 0 100.00% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance 2022 COMPLIANCE TRENDING 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY ACCOUNTABILITY Provider is held accountable for performance as well as the subsequent penalties and fines that are levied pursuant to the performance metrics and penalty structures within their Agreement. In addition to the compliance percentages noted in the preceding tables. Penalties are assessed for outliers, which are prolonged responses which equal or exceed 250% of the response time standard. Failure to meet the performance measures contained within their Agreement will result in the implementation of a performance improvement plan in order to bring provider into compliance. Subsequent deviations in performance, as identified in the Agreement, results in escalating penalties and prolonged underperformance could result in a material breach of the provider Agreement. 4