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Home My WebLink Aboutprovider-compliance-information-july-&-august-2019 ALAMEDA COUNTY EMS Provider Compliance July/Aug 2019 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY DEPLOYMENT ZONES For response time deployment planning, reporting and compliance purposes, there are three (3) Deployments Zones, and three (3) Sub-zones within each Deployment Zone based on population density. The response areas outside of the Contractor’s EOA responsibility (Alameda, Albany, Berkeley, Piedmont, and Lawrence Livermore National Laboratory) are not included in these zones. The three Deployment Zones, delineated by the black line on the map above, are: North: From the northwest County line down the bayside communities to an east/west line crossing Interstate 880 (I-880) at Industrial Boulevard, intersecting Palomares Road and continuing in the north-easterly direction to the County line. South: From the line crossing I-880 at Industrial Boulevard and intersecting Palomares Road continuing southerly to Niles Canyon Road, then south-easterly along Niles Canyon Road, Paloma Way and Calaveras Road to the County line. East: Commonly called the Tri-Valley, the three cities and unincorporated areas within Alameda County east of the North and South Deployment Zones. 1 ALAMEDA COUNTY EMS Provider Compliance July/Aug 2019 DEPLOYMENT SUBZONES The three subzones, differentiated on the map above by color, are: Metro/Urban: Area shaded in orange that correlates to 2,000 or more residents per square mile Suburban: Area shaded in light yellow that correlates to 1,000 to 1,999 residents per square mile Rural/Open Space: Area shaded in gray that correlates to 0 to 999 residents per square mile RESPONSE TYPES The three response types are: Code 3: Medical calls requiring a lights and sirens response. Calls categorized as a Priority 1, 2 or 3 response secondary to their complaint and acuity determined through the Medical Priority Dis- patch System (MPDS) utilized by Oakland Fire Dispatch and Alameda County Regional Emergency Communications Center (ACRECC). Code 2 calls upgraded by emergency personnel on scene due to an emergent patient condition are upgraded to Code 3. Code 2: Medical Calls not requiring a lights and sirens response. Calls categorized as a Priori-ty 4 response secondary to their complaint and acuity determined through the Medical Priority Dis- patch System (MPDS) utilized by Oakland Fire Dispatch and Alameda County Regional Emergency Communications Center (ACRECC). Code 3 calls downgraded by emergency personnel on scene due to a non-emergent patient condition are upgraded to Code 2. 5150: Non-medical behavioral health responses which do not utilize lights or sirens. RESPONSE TIME STANDARDS The expectation is that the response time standard shall be met 90% of the time for each response type in each subzone within each deployment zone. Response Call Priority Metro/Urban Suburban Rural Code 3 Priority 1 10:00 min 14:00 min 16:00 min Priority 2 12:00 min 16:00 min 20:00 min Priority 3 14:00 min 18:00 min 20:00 min Code 2 Priority 4 20:00 min 30:00 min 40:00 min 5150 5150 40:00 min 50:00 min 60:00 min 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY 2 ALAMEDA COUNTY EMS Provider Compliance July/Aug 2019 JULY COMPLIANCE – FALCK Zone Response # Response # Late Re-sponse Compliance % East Metro/Urban 5150 41 4 90.24% * Code 2 310 16 94.84% Code 3 447 62 86.13% East Rural 5150 14 0 100% * Code 2 96 1 98.86% * Code 3 214 20 90.65% East Suburban 5150 15 0 100% * Code 2 79 0 100% * Code 3 130 9 93.8% North Metro/Urban 5150 551 41 92.56% Code 2 3270 357 89.08% Code 3 4011 618 84.59% North Rural 5150 20 1 95% * Code 2 155 1 99.35% Code 3 230 15 93.48% North Suburban 5150 15 2 86.67% * Code 2 118 7 94.07% Code 3 155 8 94.84% South Metro/Urban 5150 69 3 95.65% * Code 2 598 48 91.97% Code 3 792 81 89.77% South Rural 5150 9 0 100% * Code 2 109 1 99.08% Code 3 183 8 95.63% South Suburban 5150 6 0 100% * Code 2 38 0 100% * Code 3 103 7 93.2% 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 3 ALAMEDA COUNTY EMS Provider Compliance July/Aug 2019 AUGUST COMPLIANCE – FALCK Zone Response # Response # Late Re-sponse Compliance % East Metro/Urban 5150 95 12 87.37% * Code 2 322 19 94.1% Code 3 477 57 88.05% East Rural 5150 29 0 100% * Code 2 206 3 98.54% Code 3 214 20 90.65% East Suburban 5150 26 0 100% * Code 2 153 4 97.39% Code 3 118 6 94.92% North Metro/Urban 5150 518 51 90.15% Code 2 3317 417 87.43% Code 3 4092 664 83.77% North Rural 5150 37 1 97.3% * Code 2 148 2 98.65% Code 3 257 13 94.94% North Suburban 5150 37 3 91.89% * Code 2 113 2 98.23% Code 3 180 19 89.44% South Metro/Urban 5150 142 5 96.48% Code 2 539 41 92.39% Code 3 754 92 87.8% South Rural 5150 18 0 100% * Code 2 117 2 98.29% Code 3 146 8 94.52% South Suburban 5150 12 0 100% * Code 2 92 4 95.65% * Code 3 65 4 93.85% * 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY TABLE KEY Percentages highlighted in are final compliance figures that meet or exceed the standard. Percentages highlighted in are final compliance figures that are below the standard. Percentages that are not highlighted and have asterisks (*) are not final compliance figures because a zone must have at least 100 calls in order for the final calculation to occur. Calls will carry over to the next month until the threshold of at least 100 calls is met. 4 ALAMEDA COUNTY EMS Provider Compliance July/Aug 2019 COMPLIANCE TRENDING 1000 San Leandro Blvd., Suite 200 San Leandro, CA 94577 ALAMEDA COUNTY EMS AGENCY ACCOUNTABILITY Provider is held accountable for performance as well as the subsequent penalties and fines that are levied pursuant to the performance metrics and penalty structures within their Agreement. In addition to the compliance percentages noted in the preceding tables. Penalties are assessed for outliers, which are prolonged responses which equal or exceed 250% of the response time standard. Failure to meet the performance measures contained within their Agreement will result in the implementation of a performance improvement plan in order to bring provider into compliance. Subsequent deviations in performance, as identified in the Agreement, results in escalating penalties and prolonged underperformance could result in a material breach of the provider Agreement. 5