HomeMy WebLinkAboutq42021-quarterly-newsletter-final-archiveWelcome to our quarterly CHR User Newsletter where you will find important updates, training opportunities, tips, and
resources. We hope you find these updates helpful to your work. If you are new to our mailing list, you can find previous
issues here.
Upcoming Trainings
All CHR trainings are updated on Elemeno.
Click here to view and register for upcoming
trainings.
January 12th
9:00AM –12:00PM
CHR "New User"
Training
January 18th
2:00 –3:30PM
CHR Refresher Training
January 24th
1:00 –4:00PM
CHR "New User"
Training
February 9th
9:00AM –12:00PM
CHR "New User"
Training
February 17th
2:00 –3:30PM
CHR Refresher Training
February 28th
1:00 –4:00PM
CHR "New User"
Training
CHR General Make-Up “ New User” Training: A
make-up training for new users of programs
who have already been onboarded to the CHR.
CHR Refresher Training (For existing users
only): A refresher training for anyone who has
previously attended a new user training and
could use a review.
Substance Use Disorder (SUD) Training:If your
organization is covered under 42 CFR Part 2
(legal requirements surrounding confidentiality
of substance use disorder patient records) and
is in need of our 2.5-hour substance use
disorder (SUD) training course on how to utilize
the CHR in “read only” mode, please submit a
CHR Training Request Form and we work with
you to schedule a training date and time.
IMPORTANT UPDATES & REMINDERS
Whole Person Care Closeout
As you may know, the Whole Person Care Pilot, also known as Care
Connect, will end on December 31, 2021; however, whole person care
will continue. We will be transitioning the administration of some of
the Whole Person Care Pilot services to other entities. Information
about what will happen when the Whole Person Care Pilot ends is
located on our Transition website. There, you can find a recording of
the Whole Person Care/Care Connect Transition Open Webinar that
was held on November 16th. You can also find Frequently Asked
Questions, Provider Letters, Member Letters, and contact information.
COMMUNITY HEALTH RECORD
(CHR) QUARTERLY NEWSLETTER
-December 2021
Plan-Do-Check-Act (PDCA) Initiative: Improving ISA Collection
The PCDA Initiative was created to allow programs to participate in an
incentivized quality improvement coaching opportunity for collecting
Information Sharing Authorizations (ISAs). The goals of the ISA PDCA
coaching sessions were to:
Enhance the power of the CHR by increasing the number of signed ISAs
•Provide customized support to address programs’ unique
challenges in obtaining signed ISAs
•Create consistent messaging regarding future revisions to
the ISA
•Allow for shared learning opportunities.
Participating organizations worked with their assigned Quality
Improvement Coach from October 4 –December 17, 2021 to create
workflows to support increased collection of the ISA. We would like
to acknowledge the following programs for their participation:
•Alameda Health System –Complex Care has now collected 40
signed ISAs
•Asian Health Services, who was recently trained, has collected
two ISAs
•Pathways to Wellness, with their competitive spirit, has now
collected 69 ISAs
Again, thank you to these programs for identifying your program’s
challenges and barriers to collecting ISAs and overcoming them!
Free CHR Workflow Consultation Services: Sign up now to
increase the efficiency and effectiveness of your care
coordination and case management services!
Have you ever asked yourself:
•How do I locate my clients more efficiently?
•How can I quickly identify which social service
benefits my clients are receiving?
•How can I confirm my client’s eligibility for services?
•How do I more efficiently support my clients after
they have been discharged from a hospital?
Let us help you determine how the CHR can answer these
questions and other ways you can maximize the
information found in the CHR!
AC3 is excited to offer CHR Workflow Consultation Services
as we enter the CHR’s 3rd year of implementation. Since its
rollout in September 2019, the CHR has grown by leaps and
bounds –incorporating nearly 20 data streams, and
partnering with nearly 30 organizations and 200 unique
programs. Now more than ever, the CHR is positioned to
support its users to provide more effective care coordination
and case management for the clients they serve.Sign up
now! https://tinyurl.com/CHRWorkflow
Live Help Desk Access Support!
Did you know that effective November 15, 2021, ALL CHR
users will be able to get a live person when they call to get
their CHR issue resolved? Turnaround time for issues could
take as little as 1 hour to 24 business hours depending on the
severity of the problem. Help Desk staff will be available
during business hours (Mon-Fri; 7am-5pm) to answer your
call. The Help Desk contact number is (510) 618-1997.
Help Desk hours will be modified to account for the holidays:
•December 20th-23rd:The Help Desk will be limited
ONLY to email. Please email
CareConnectHelp@acgov.org with any questions.
•December 27th-30th: The Help Desk will be
available via phone and email between the
hours of 8:00AM-4:30PM.
•December 24th and December 31st:The Help Desk
will be closed. Please submit any urgent matters to
CareConnectHelp@acgov.org as tickets will be
reviewed in case of emergencies.
New CHR Training Dashboard
We are excited to announce the launch of our first
onboarding of a new organization via a learning management
system (LMS) self-paced training platform. This pilot was
launched on December 6th! The CHR online learning
platform provides the ability for future training and CHR
resources to be accessed online at the learner’s convenience.
Kicking off our LMS pilot for online CHR training, we welcome
Felton Institute into the CHR Community of users. Stay tuned
for more information about the Community Health Record
(CHR) Training Dashboard!
WHAT’S NEW
New Organizations Joining the CHR
We would like to welcome the following new organizations
and programs to the CHR!
New Organizations and Programs:
•Magnolia Women's Recovery
•DayBreak Adult Care Centers
•MedZed
•Open Heart Kitchen
•LifeSTEPS
•LIFE ElderCare
CHR USER SURVEY & IMPROVEMENTS TO CHR
LOG IN EXPERIENCE
Thank you to all of you who completed the CHR Survey in
October! We received a total of 72 responses from users
from 19 organizations. In response to your feedback, we are
working to simplify the login steps, have created this login tip
sheet and have improved access to Help Desk support. Your
valuable feedback allows us to identify ways in which we can
enhance the CHR to better support you and the consumers
you serve.
NEW DATA INTEGRATION
LIVE: Improved Mental Health Data Integration!
As of October 8th, 2021, you can see mental health data for your consumers regardless of whether the consumer
has signed the Information Sharing Authorization (ISA). You can view the recording or PowerPoint slides from a
recent webinar where this change is explained in greater detail.
Based on recent revisions and reinterpretations of certain laws, HCSA leadership and the Data Governance
Committee recently approved a county-level policy change: mental health data is now displayed in the CHR,
without an additional, specific consent for mental health information on the ISA or Whole Person Care enrollment
status. This decision to improve mental health information sharing marks another major step in the aligned County
and State efforts to reduce fragmented care and excessive crisis system utilization.
What does this mean for you?
For any consumer that you are allowed to see in the CHR, you will now see mental health information, if we
receive this data.
•This could include mental health diagnoses, medications, encounters, program information (for example,
enrollment in Full-Service Partnership), and so forth.
•CHR users from non-HIPAA covered entities will still have to get an ISA from a consumer to see these
records and will only see HIV test information and/or mental health information if these sensitive services
checkboxes have been checked by the consumer.
COVID-19 Immunization Data
Great News! The Immunization Panel within the Clinical tab will now display COVID-19 vaccination data for
consumers who have received the vaccine. You will be able to track the vaccine manufacturer information (e.g.,
Pfizer, Moderna, Jansen/JNJ) as well as the dose number. We would like to acknowledge the hard work of Alameda
County’s Public Health Department to establish this important data feed to improve the vaccine response. We
hope this will help care team members across the county who continue to focus time and effort on the COVID-19
response in Alameda County.
Elemeno
You can now find an Acronym Guide on Elemeno to view frequently used acronyms within the CHR.
New to Elemeno?Elemeno is the go-to online platform containing tip-sheets,guides,videos,and other resources for
providers in Alameda County.In addition to resources on providing Care Management,Health Plans,Benefits,Housing,
Mental Health,Primary Care,and Substance Use Disorder Treatment,Elemeno also hosts key resources for navigating the
CHR.Take this quick tour to better access and navigate your way through Elemeno.Use the self-registration feature by clicking
“First time?Create an Account”and entering your organization email here.
Remember, you can also get to Elemeno by clicking on the ? in the top right corner of the CHR.
TIPS & TRICKS
CHR Login
If you are logging into the CHR for the first time, see our First Time Login Instructions posted in Elemeno. If you experience any
log in issues, please use the following tips to troubleshoot:
Please use Chrome, Firefox, or Safari as a browser. Please do not use Internet Explorer.
If you are at a trusted computer, check the “this is a trusted computer” box to skip entering a security code every
time you login.
Please make sure you are entering the correct username, which is your first name.last name (e.g., robert.smith),
not your email address.
Make sure you copied the temporary password and are not entering the security code from the last copy/paste.
You can check what you last copied by opening a Word document and pasting.
If you forget your password, click “forgot password” to reset.
Check your spam folder if you are not receiving the “forgot password” or security code emails.
If you run into issues and cannot login, please contact the Care Connect Help Desk at (510) 618-1997 or
careconnecthelp@acgov.org.
Click on the ?(HELP) icon to
be directed to Elemeno.
The first use of this feature
requires registering with
your work email. After that,
you will be taken directly to
the CHR Resources page
each time you click the ?.
SUPER USER WORKGROUP
We want to thank all Super Users for your continued dedication to the Community Health Record!
Because of your commitment to the Super User Workgroup, over the past couple of years numerous enhancements have been
made to the CHR, making it a more user-friendly experience. This includes:
•Adding reports to the Analytics Module, such as the FEMA shelter report
•Improving the Information Sharing Authorization (ISA) process through the use of DocuSign and consumer consent
through text
•Redesigning more efficient CHR screens and display of information
•Housing more useful data, including Medi-Medi information, EMT data, jail data, Sutter data, SNF data, and Social
Services data.
Moving forward, we will provide all users with the same advanced training opportunities and materials that the Super Users
have been receiving; thus, the Super User Workgroup is being discontinued. Our goal is to give all users access to the tools
needed to make the CHR a more useful experience. To do this, we will provide all organizations and users with more
specialized services, including ISA PDCA, CHR consulting and coaching, periodic topic-focused webinars and cross-sector
collaborative sessions, and regular program check-ins. You will continue to have access to all Super User materials posted
on Elemeno.
We would like to personally thank the following organizations and programs that have dedicated their time, knowledge,
and efforts to the Super User workgroup and made it a success in the everchanging functionality of the CHR.
•Abode Services
•Alameda Alliance for Health
•Alameda County Behavioral Health
•Alameda Healthy System (AHS)
•Anthem Blue Cross
•Axis Community Health
•Family Bridges
•Bay Area Community Services (BACS)
•Bay Area Community Health (BACH)
•Bonita House
•Cherry Hill (Horizon Services)
•Community Health Center Network (CHCN)
•East Bay Innovations
•HCSA –Health Care for the Homeless
•La Familia
•LifeLong Medical Care
•Native American Health Center
•Pathways to Wellness
•Roots Community Health Center
•Stars Community Services
•Telecare –Changes
•Telecare -JAMHR
DATA CORNER
As of November 23, 2021, nearly 1250 individuals from approximately 30 organizations have been trained as CHR users
and have CHR user accounts.
Signed ISAs as of November 29, 2021
Other includes:
•Axis Community Health, Inc. (0.1%)
•The West Oakland Health Council
(0.1%)
•Alameda Alliance for Health (0.1%)
•Asian Health Services (0.1%)
•Telecare (0.5%)
•City of Fremont (0.2%)
•Bonita House (0.6%)
•Native American Health Center, Inc.
(0.6%)
•Tri City Health Center (0.6%)
•Berkeley Food and Housing Project
(0.8%)
Bay Area Community Services (53.1%)
HCSA* (18.9%)
Lifelong Medical Care
Family Bridges (4.0%)
East Bay Innovations (3.6%)
Other (3.5%)
Pathways to Wellness (3.0%)
Abode Services (2.8%)
Alameda Health System (2.0%)
*HCSA includes Alameda County Behavioral Health, Health Care for the Homeless, Alameda County Public Health
Department, and Alameda County EMS.
RESOURCES
The following resources are offered to assist you with enhancing
your CHR experience.
Resources
Need quick support?Stop by our CHR Office Hours.Office hours are
the third Wednesday of each month from 11:00am –12:00pm. This
support is designed for trained CHR users. No registration is required
and you may drop in at any time during the Zoom session. Upcoming
sessions include:
•Wednesday, January 19, 11 am -noon; click here to join.
•Wednesday, February 16, 11 am –noon; click here to join.
•Wednesday, March 16th, 11 am –noon; click hereto join.
Need additional support?Does your team need Post Training
Coaching (formerly called Elbow Support) on how to use the CHR?
Our team can schedule a customized session at a time that works
for you.The sessions outlined below include an overview of what
we can offer.
Session #1
•1.5 hours in length
•Focus on workflow redesign to help incorporate
the CHR efficiently
•Define successful use of the CHR for your organization
•Share information and features of the CHR that can
support your work, such as analytics and reports
Session #2
•Customizable length (15 minutes –2 hours)
•Includes any necessary follow-up from Session #1
•Continued focus on workflow redesign and progress
check-in
Additional Support
New to the CHR? Click here if your organization has already
signed a Data Sharing Agreement and onboarded some
staff, but would like to train a new program within your
organization on the CHR.
If your organization is completely new to the CHR/ Social
Health Information Exchange (SHIE) and you are interested
in being a future partner, please contact the Help Desk
(careconnecthelp@acgov.org) and staff will route your
inquiry to Alameda County Care Connect leadership.
Note: Organizations must have a Data Sharing Agreement
in place before training planning can begin.
Missed a webinar? Recordings of past webinars are
available here.
Have ideas for webinars?Do you have a topic you would
like us to cover at an upcoming webinar? Send your ideas to
careconnecthelp@acgov.org.
QUESTIONS
Contact the Alameda County Care Connect Help Desk at:
CareConnectHelp@acgov.org or (510) 618-1997.
Subscribe to Our Newsletter
Visit Our Website
Please reach out to Keira Armstrong
(keira@intrepidascent.com) or the
Helpdesk to request a session, or fill
out the Request Form.
AC Care Connect Steering Committee Members
Aaron Chapman, Alameda County Behavioral Health Care Services | Kathleen Clanon, M.D., Alameda County Care Connect
| Scott Coffin, Alameda Alliance for Health | Lori Cox, Alameda County Social Services Agency | Chelsea Andrews,
Everyone Home | James Jackson, Alameda Health System | Colleen Chawla, Health Care Services Agency | Beau
Hennemann, Anthem | John Jones III, East Oakland Black Cultural Zone and Just Cities | Karl Sporer, M.D.,Alameda
County Emergency Medical Services | Wendy Peterson, Senior Services Coalition | Ralph Silber, Alameda Health
Consortium | Wendy Still, Alameda County Probation | Michelle Starratt, Housing and Community Development