HomeMy WebLinkAboutchr-newsletter-april-2021-archiveCOMMUNITY HEALTH RECORD
(CHR) MONTHLY NEWSLETTER
-April 2021
IMPORTANT UPDATES AND REMINDERS
Collecting ISAs Improves Care Coordination
There are multiple ways that a user can now upload an Information
Sharing Authorization (ISA) both manually and through the new
DocuSign feature! We would like to highlight the benefits of getting a
full ISA (we recommend both checkboxes, if the consumer is
comfortable) signed:
•NEW:Allows users to see hospital CCDA documents (which could
contain discharge instructions, active medications lists, encounter
details, and more) if both HIV test result and Mental Health boxes
are checked
•NEW:Allows users from Non-HIPAA covered entities (NCEs) who
are part of a client’s Care Team to see the CHR record
•Allows Substance Use Disorder (SUD) Treating providers to access
more information in their consumers’ records because they are
read-only users, who are unable to enter and collect ISAs
•It only takes one CHR user to upload an ISA for a consumer, to
make that data viewable for any user who has a treating
relationship with the same consumer
•Allows the user to enter care coordination notes into the Shared
Care Plan
Welcome to our April CHR User Newsletter
where you will find important updates,
training opportunities, tips, and resources.
We hope you find these updates helpful to
your work. If you are new to our mailing list,
you can find previous issues here.
Upcoming Trainings
April 29th
1:00 –4:00PM
CHR General Make-Up
"New User" Training
May 19th
9:00AM –12:00PM
CHR General Make-Up
"New User" Training
May 18th
2:00 –3:30PM
CHR Refresher Training
May 25th
1:00 –4:00PM
CHR General Make-Up
"New User" Training
CHR General Make-Up “ New User”
Training: A make-up training for new users
of programs who have already been
onboarded to the CHR.
CHR Refresher Training (For existing users
only): A refresher training for anyone who
has previously attended a new user training
and could use a review.
Community Health Center Network, or CHCN) to get more ISAs signed
and collected, improving the value of the CHR and its ability support
more effective care coordination.
For more information on how to upload or edit an ISA consent form,
please see the program guidance documents and ISA tip sheet
resources on Elemeno!
AC Care Connect would like to
recognize and thank Brenda Bautisa,
a Care Coordinator from the Native
American Health Center (NAHC) in
Oakland. Brenda is the first CHR user
to successfully begin using the new
DocuSign feature to collect ISAs in
her work with consumers! Brenda is
a part of the Care Neighborhood/
Health Homes Program, which is
collectively putting in significant time
and effort (with leadership from the
ELEMENO
Elemeno houses a variety of references that can
assist you in entering an ISA (Manual & DocuSign),
editing/reviewing an ISA (Manual & DocuSign), and
Navigating Analytics (Report).
New to Elemeno?Elemeno is an online platform
containing tip-sheets, guides, videos, and other
resources for the CHR and for services related to
Care Management, Health Plans, Housing,
Mental Health, Primary Care, and Substance Use
Disorder Treatment. Use the self-registration
feature by clicking “First time? Create an
Account” and entering your organization email
here.
COMING SOON
NEW CHR User Interface Enhancements Coming
You may have noticed some exciting changes to the user interface of the CHR! Additional updates to help care
coordinators navigate important consumer medical and housing data will appear in the upcoming weeks. These user
interface updates will mainly apply to the Consumer Record and compliment the current features and functions users
already operate to navigate within the system. Watch this three minute video to familiarize yourself with the upcoming
enhanced CHR. More follow-up support resources will come soon!
SUPER USER WORKGROUP
The April Super User Workgroup was another success with
great discussion and participation! Super Users learned
some advanced new tips for using the CHR and were able to
collaborate and share successes and challenges in care
coordination.
Super Users discussed the need for a community Frequently
Asked Questions (FAQ) resources to refer to more advanced
questions that come up and often require a bit of research
by AC Care Connect. While we work on developing this
resource, we would like to share the recently completed
Super User Directory -please take a minute to review and
make sure you know your organization's Super User(s) and
connect with other Super Users as your see fit!
We have heard you and know that the Super Users are
eager to meet and engage in person! We will continue to
monitor the circumstances and will begin planning for in-
person opportunities to convene when it becomes safe and
HCSA has established guidelines for group meetings.
Meanwhile, our next required meeting will be held via Zoom
from 2:30-4:00PM on May 4, 2021. Our continued hope is
that the larger pool of Super Users will allow richer
opportunities for cross-sector learning and collaboration.
The Super Users in your program are there to help you and
your ability to use the CHR with the work that you do.
If you are interested in becoming a Super User and being
trained to provide additional CHR support to end-users at
your program, we would love to hear from you! Please
contact Stephanie Chen at schen@pcgus.com for more
information.
New User
Interface Coming
Soon!
TIPS & TRICKS
Using and Saving Message Distribution Lists
When users create a new notification through the
Homepage Message or Messaging feature of the CHR
internal messaging system, there is a way to create lists that
will populate multiple recipients in one step versus having
to add them one recipient at a time to a new message. To
create messaging distribution lists for use:
1.Click on the Messaging icon on the Main Side Menu and
then click on the Settings icon (gear wheel).Next,
navigate to the Distribution List tab (far right).
2.From the Distribution List popup window, click on the
ADD icon (plus sign) to create a new list. From this
popup, give the list a name, choose if want to make it a
private or shared list, and begin search to select (find
user’s name and hit ENTER) to populate intended
recipients.
3.After your list is complete, hit SAVE. Now, when
creating a new notification, select list under the
recipient options.
4.Use the drop-down blank data field to the right and the
name of available subscribed distribution lists will
appear for selection.
5.Choose a distribution list and all users populated as
intended recipients on that specific list will appear.
6.Users can then remove any recipients populated from
list by selecting the remove icon next to the recipient’s
name.
These generated lists apply to Messages/Messaging
notifications ONLY and will not show up in other list areas of
the CHR. Just another way to make messaging other CHR
users, especially those you coordinate with often, that much
simpler!
Consumers Can Now Complete ISA Consent Through Text
When utilizing the new DocuSign feature to upload an ISA to
unlock the release of more consumer information for care
coordination, users can now send the DocuSign link via a
text message to a consumer’s SMS phone. Users will still
need to input a consumer’s email address to upload an ISA
via DocuSign, but in addition to getting an email, the
consumer can choose to access and submit the consent
form via a SMS link that comes directly to their phone. To
learn more about how to upload an ISA through the
DocuSign function, please see the Enter An ISA Manual &
DocuSign Tip Sheet posted on Elemeno!
DATA CORNER
As of April 8, 2021, over 980 individuals from 27
organizations have been trained as CHR users and have
CHR user accounts. In March 2021, a total of 47 new CHR
users were trained.
Top Three Organizations
As of April 8, 2021, the organizations with the most
trained CHR users were:
1.Bay Area Community Services (BACS)
2.Alameda County Behavioral Health (ABCH)
3.LifeLong Medical Care
WHAT’S NEW
DocuSign New Alert
A new ALERT has been added to the alert subscription
window, allowing users to subscribe to receive an alert
when the consumer has completed the DocuSign process.
Once the system has received the consent form, the user
who subscribes to the alert (DocuSign ISA (My Requests))
will receive this alert notification. This is a great way to track
when your consumers’ ISAs requests are complete,
supporting more effective care coordination through
enhanced information sharing among Care Team members.
Housing Tab: “Inactive” Programs Added
You may notice additional programs listed in the consumer
record under the housing tab. The data feed from HMIS now
includes programs that are inactive -these programs will be
indicated as such. Hopefully, this is helpful historical
information to help Care Team Members understand what
housing services and resources have previously been offered
to a consumer.
•Providing important program updates that might be
useful for your team such as new data sources, reports,
and alerts.
•Conducting refresher training on specific actions in the
CHR such as adding yourself to the care team.
•Answering questions and discussing how the CHR can fit
into the work of your team.
•Reviewing analytics and reports that can support your
work.
•Providing examples of how other organizations are
incorporating the CHR into their workflow and lessons
learned.
Please reach out to Keira Armstrong
(keira@intrepidascent.com) or the Helpdesk to request a
session, or fill out the Request Form.
RESOURCES
The following resources are offered to assist you with
enhancing your CHR experience.
Elbow Support
Need quick support?Stop by our Elbow Support Office Hours
held the third Wednesday of each month from 11:00AM –
12:00PM. This support is designed for trained CHR users. No
registration is required, and you may drop in at any time during
the Zoom session.
•Next session: Wednesday, May 19th, 11:00AM –12:00PM;
click here to join.
Need additional elbow support? Does your team need post-
training support on how to use the CHR? Our team can
schedule a customized Elbow Support session at a time that
works for you. During these sessions we cover topics such as:
Additional Support
New to the CHR? Click here if your organization has already
signed a Data Sharing Agreement and onboarded some
staff, but would like to train a new program within your
organization on the CHR.
If your organization is completely new to the CHR/ Social
Health Information Exchange (SHIE) and you are interested
in being a future partner, please contact the Help Desk
(careconnecthelp@acgov.org) and staff will route your
inquiry to Alameda County Care Connect leadership.
Note: Organizations must have a Data Sharing Agreement
in place before training planning can begin.
Missed a webinar? Recordings of past webinars are
available here.
Have ideas for webinars?Do you have a topic you would
like us to cover at an upcoming webinar? Send your ideas
to careconnecthelp@acgov.org.
QUESTIONS
Contact the Alameda County Care Connect Help Desk at:
CareConnectHelp@acgov.org or (510) 618-1997.
Subscribe to Our Newsletter
Visit Our Website
AC Care Connect Steering Committee Members
Aaron Chapman, Alameda County Behavioral Health Care Services | Kathleen Clanon, M.D., Alameda County Care
Connect | Scott Coffin, Alameda Alliance for Health | Lori Cox, Alameda County Social Services Agency | Chelsea
Andrews, Everyone Home | James Jackson, Alameda Health System | Colleen Chawla, Health Care Services Agency |
Beau Hennemann, Anthem | John Jones III, East Oakland Black Cultural Zone and Just Cities | Karl Sporer, M.D.,Alameda
County Emergency Medical Services | Wendy Peterson, Senior Services Coalition | Ralph Silber, Alameda Health
Consortium | Wendy Still, Alameda County Probation | Michelle Starratt, Housing and Community Development