HomeMy WebLinkAboutchr-newsletter-june-2021-archiveWelcome to our June CHR User Newsletter where you will find important updates, training opportunities, tips, and resources.
We hope you find these updates helpful to your work. If you are new to our mailing list, you can find previous issues here.
Upcoming Trainings
All CHR trainings are updated on Elemeno.
Click here to view and register for upcoming
trainings.
June 28th
1:00 –4:00PM
CHR General Make-Up
"New User" Training
July 14th
9:00AM –12:00PM
CHR General Make-Up
"New User" Training
July 20th
2:00 –3:30PM
CHR Refresher Training
July 22nd
1:00 –3:30PM
CHR SUD Programs &
View-Only "New User"
Training
July 26th
1:00 –4:00PM
CHR General Make-Up
"New User" Training
CHR General Make-Up “ New User” Training: A
make-up training for new users of programs
who have already been onboarded to the CHR.
CHR Refresher Training (For existing users
only): A refresher training for anyone who has
previously attended a new user training and
could use a review.
Substance Use Disorder (SUD) Training:If your
organization is covered under 42 CFR Part 2
(legal requirements surrounding confidentiality
of substance use disorder patient records) and
is in need of our 2.5-hour substance use
disorder (SUD) training course on how to utilize
the CHR in “read only” mode, please submit a
CHR Training Request Form and we work with
you to schedule a training date and time.
IMPORTANT UPDATES & REMINDERS
COVID-19 Test Results
As of June 3rd, COVID-19 test results are now included in the
“Meds/Labs/Vitals” tab of the CHR. Click on the magnifying glass to
search for COVID-19 test results. Note that these data currently come
in on a monthly basis.
COMMUNITY HEALTH RECORD
(CHR) MONTHLY NEWSLETTER
-June 2021
TIPS & TRICKS
User Interface Redesign
A few key CHR features have changed locations or been updated
with the new user interface:
•Add to Care Team -The Care Team window is now available
from the Contacts and Care Team tab. Click the pencil icon in
the Care Team window to add yourself or someone else to a
Consumer's care team.
•Medi-Cal Enrollment and Jail Incarceration status can be
found at the bottom of the consumer summary panel located
on the left side of the consumer record.
EMS Face Sheet
The CHR now receives data from Alameda County’s
Emergency Medical Services (EMS) system –called ESO. CHR
users can look for an “ambulance encounter” listed on the
Encounters tab. From there, we recommend that users go to
the Meds/Labs/Vitals tab to see the EMS Run Sheet, which
contains more detailed encounter information. Scroll down to
view useful information from the EMS encounter, such as
Chief Compliant, Scene Location, and Destination.
Elemeno
New to Elemeno?Elemeno is an online platform containing
tip-sheets, guides, videos, and other resources for providers
in Alameda County. In addition to resources on providing Care
Management, Health Plans, Benefits, Housing, Mental Health,
Primary Care, and Substance Use Disorder Treatment,
Elemeno also hosts key resources for navigating the CHR.
Take this quick tour to better access and navigate your way
through Elemeno. Use the self-registration feature by clicking
“First time? Create an Account” and entering your
organization email here.
SUPER USER WORKGROUP
Thank you to all Super Users who attended the June Super User Workgroup session where a demonstration of the New User
Interface was presented. NOTE: Due to the 4th of July holiday, the session next month will be canceled. Our next meeting will
be held via Zoom from 2:30-4:00PM on August 3rd where we will discuss Care Coordination and the Shared Care Plan. Our
continued hope is that the larger pool of Super Users will allow for richer opportunities for cross-sector learning and
collaboration. The Super Users in your program are there to help you and your ability to use the CHR with the work that you do.
If you are interested in becoming a Super User and being trained to provide additional CHR support to end-users at your
program, we would love to hear from you! Please contact Stephanie Chen at schen@pcgus.com for more information.
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WHAT’S NEW
Jail Scheduling Tool Launched!
Through an ongoing partnership with the Forensic, Diversion
and Re-Entry System of Care within Alameda County
Behavioral Health (ACBH), 43 members of the ACBH staff
working at the Santa Rita Jail have now been trained on a
new jail scheduling platform that is managed within
Syntranet, the Thrasys software system that houses the
Community Health Record. This tool was designed to provide
more timely access to mental health services for consumers
in Santa Rita Jail. Previously, clinicians and staff would
encounter logistical challenges limiting their ability to
connect to clients in need of mental health services—(e.g.,
transfer of inmates to different locations, the structure of the
housing units within the jail, unpredictability of court dates).
Clinicians would spend a lot of administrative time trying to
locate and schedule individuals. This new system gives
clinicians and schedulers the capacity to schedule, locate and
connect with a higher number of individuals, with more
efficiency.
In addition to the scheduling tool, these users now have
access to the Community Health Record. While the primary
technical focus of this team right now is the stabilization and
successful adoption of the scheduling tool, there are
discussions underway for how care coordination capabilities
in the CHR can be integrated with the work that ACBH is
leading to improve mental health care access. We are excited
to welcome this new team into the CHR community and will
continue to train as new staff are hired to meet the needs of
their consumers’ care!
Welcome New Organizations!
We would like to welcome the following new organizations
and programs to the CHR!
•STARS: Transitional Age Youth (TAY) Level 1 Outpatient
and TAY In-Home Outreach Team (IHOT)
•Alameda County Behavioral Health: Adult Forensic
Behavioral Health
We look forward to welcoming the following entities who will
be joining us soon!
•City of Fremont: Homeless Services, Counseling, Care
Management, Youth Substance Use Disorder (SUD), and
Youth Diversion
•Titanium Healthcare: Whole Person Care program
DATA CORNER
As of June 14, 2021, over 1,050 individuals from 29
organizations have been trained as CHR users and have
CHR user accounts. In May 2021, a total of 25 new CHR
users were trained.
Top Three Organizations
As of June 14, 2021, the organizations with the most CHR
users trained were:
1.Bay Area Community Services (BACS)
2.Alameda County Behavioral Health (ACBH)
3.LifeLong Medical Care
Top 10 Most Used Elemeno Resources of the Quarter:
1.Community Health Record (CHR) Resources
2.Housing Problem Solving -Housing Navigation
Services
3.Behavioral Health and Case Management Roster
(FSP and Service Teams)
4.Age Friendly Alameda County Resources
5.Alameda County Care Connect Elemeno
Resources by Topic/Category
6.Creating Your Client's Housing Plan
7.Welcome to Alameda County's Care Connect
Elemeno Platform
8.Housing Resource Guide for Providers
9.Quick Guides
10.Housing Problem-Solving Overview
RESOURCES
The following resources are offered to assist you with
enhancing your CHR experience.
Elbow Support
Need quick support?Stop by our Elbow Support Office Hours
held the third Wednesday of each month from 11:00AM –
12:00PM. This support is designed for trained CHR users. No
registration is required and you may drop in at any time during
the Zoom session.
•Next session: Wednesday, June 16, 11:00AM –12:00PM;
click here to join.
Need additional elbow support?Does your team need post-
training support on how to use the CHR? Our team can
schedule a customized Elbow Support session at a time that
works for you. During these sessions we cover topics such as:
•Providing important program updates that might be
useful for your team such as new data sources, reports,
and alerts.
•Conducting refresher training on specific actions in
the CHR such as adding yourself to the care team.
•Answering questions and discussing how the CHR
can fit into the work of your team.
•Reviewing analytics and reports that can support
your work.
•Providing examples of how other organizations
are incorporating the CHR into their workflow and
lessons learned.
Additional Support
New to the CHR? Click here if your organization has already
signed a Data Sharing Agreement and onboarded some
staff, but would like to train a new program within your
organization on the CHR.
If your organization is completely new to the CHR/ Social
Health Information Exchange (SHIE) and you are interested
in being a future partner, please contact the Help Desk
(careconnecthelp@acgov.org) and staff will route your
inquiry to Alameda County Care Connect leadership.
Note: Organizations must have a Data Sharing Agreement
in place before training planning can begin.
Missed a webinar? Recordings of past webinars are
available here.
Have ideas for webinars?Do you have a topic you would
like us to cover at an upcoming webinar? Send your ideas
to careconnecthelp@acgov.org.
QUESTIONS
Contact the Alameda County Care Connect Help Desk at:
CareConnectHelp@acgov.org or (510) 618-1997.
Subscribe to Our Newsletter
Visit Our Website
Please reach out to Keira
Armstrong
(keira@intrepidascent.com)
or the Helpdesk to request a
session, or fill out the
Request Form.
AC Care Connect Steering Committee Members
Aaron Chapman, Alameda County Behavioral Health Care Services | Kathleen Clanon, M.D., Alameda County Care
Connect | Scott Coffin, Alameda Alliance for Health | Lori Cox, Alameda County Social Services Agency | Chelsea
Andrews, Everyone Home | James Jackson, Alameda Health System | Colleen Chawla, Health Care Services Agency |
Beau Hennemann, Anthem | John Jones III, East Oakland Black Cultural Zone and Just Cities | Karl Sporer, M.D.,Alameda
County Emergency Medical Services | Wendy Peterson, Senior Services Coalition | Ralph Silber, Alameda Health
Consortium | Wendy Still, Alameda County Probation | Michelle Starratt, Housing and Community Development