HomeMy WebLinkAboutchr-newsletter-q4-2023-archiveCommunity Health Record (CHR) User Newsletter
January 2024
Welcome to Alameda County’s quarterly Community Health Record (CHR) User
Newsletter where you will find important updates, training opportunities, tips, and
resources. We hope you find these updates helpful to your work. If you are new to
our mailing list, you can find previous issues here.
What's New
New Organizations and Programs
We’d like to welcome these new programs to the CHR!
Alameda Alliance for Health: Housing & Community Services
Alameda County Behavioral Health: Substitute Payee
Alameda County Public Health: Care Partners
Insight Housing (formerly Berkeley Food and Housing Project): Hope Center,
Housing Community Supports (HCS), Men’s Overnight Shelter, North County
Women’s Center, SSVF-Rapid Rehousing, The Campus Interim Housing, VA Low
Demand
La Familia: Enhanced Care Management (ECM), Housing Community Supports
(HCS)
CHR Stories from the Field
Hayward Evaluation and Response Teams (HEART) is a cross
departmental program at the City of Hayward developed to
improve access to medical, mental health, and other support
services. The HEART program aims to achieve two main goals:
1) to reduce the need for police officers to intervene in calls for
service involving people experiencing chronic mental illness,
substance use disorders, and homelessness and 2) to reduce
reliance on emergency services for individuals needing long-term case management
and follow-up services. HEART has been an active user of the CHR to find history on
the community members they serve and has been a strong advocate for updating
information in the CHR like social contacts and adding themselves to a consumer’s
care team. “Just being able to keep it updated, people can find us and be able to
contact us and reach out, which is what this whole program is about, providing a
continuum of care.”
-Behavioral Health Clinician, City of Hayward HEART
Elemeno
Notice: Elemeno Transition
In preparation for our transition to a new platform
for CHR-related documentation, the
careconnect.elemenohealth.com website was
retired on December 31, 2023 and is no longer
accessible. All materials will continue to be available
through our Help Desk. If you need any of these resources or have questions or
concerns, contact the Alameda County Health Care Services Agency Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
CalAIM Updates
New Enhanced Care Management
(ECM) Eligible Populations
Starting January 1, 2024, two new
populations will be added to the list of populations eligible for Enhanced Care
Management (ECM): the Birth Equity Population and Individuals Transitioning from
Incarceration. More information about the eligibility criteria can be found here.
Managed Care Plan Changes
There will be a change in Medi-Cal Managed Care Plans in Alameda County starting
January 1, 2024: Alameda Alliance for Health will remain a plan in Alameda County,
while Kaiser Permanente will be added as a plan. Anthem will no longer be a Medi-Cal
Managed Care Plan in Alameda County. The majority of Medi-Cal Managed Care
members, including those transitioning from Anthem, are Alameda Alliance members.
More information can be found here.
Medi-Cal Updates
Medi-Cal Renewals
In April 2023, Alameda County Social Services Agency started the process of Medi-Cal
renewals. Those who were on Medi-Cal at that time were mailed a renewal packet.
For more information, you can view these flyers: English, Spanish, Simplified Chinese,
Traditional Chinese, Farsi, Vietnamese, Tagalog, Cambodian.
Medi-Cal Adult Expansion
As of January 1, 2024, a new law in California will allow adults ages 26 through 49 to
qualify for full-scope Medi-Cal, regardless of immigration status. This initiative, called
the Ages 26 through 49 Adult Expansion, is modeled after the Young Adult Expansion,
which provided full scope Medi-Cal to young adults 19 through 25, and the Older
Adult Expansion, which provided full scope Medi-Cal to adults 50 years of age or
older. You can find more information here.
Important Reminders
Protect your accounts and stay secure!
For enhanced security and to protect your accounts, you are reminded to change your
Community Health Record account password every 60 days. If you have not logged in
to your account within the last 90 days, you will be locked out. Email the Help Desk
for assistance unlocking your account at CareConnectHelp@acgov.org or call (510)
618-1997 for assistance.
Reminder for Supervisors: Notify Help Desk When Off-Boarding Staff
Is your organization experiencing staff changes? As CHR users transition out of the
organization, we request that supervisors notify the Help Desk so our team can
deactivate their CHR accounts. For more information, please contact the Help Desk
at CareConnectHelp@acgov.org or (510) 618-1997.
Tips & Tricks
Information Sharing Authorization (ISA) Signature Collection
The benefits of collecting Information Sharing Authorization (ISA) signatures have
shifted over time as data sharing rules and policies have progressed toward increased
data integration. However, the ISA remains important in care coordination because it:
Allows care teams to access Continuity of Care Documents (CCD), including
hospital discharge information
Allows care team members from non-HIPAA covered entities to access records
and coordinate care through the CHR
Gives care team members the ability to maximize use of the Shared Care Plan to
document and coordinate care
Contact the Help Desk for ISA forms in multiple languages, best practices, and
instructions on how to upload an ISA manually or via DocuSign.
Help Desk: CareConnectHelp@acgov.org or call (510) 618-1997.
Training and Support
Self-Paced Online CHR Training
New Users: Click on the Self-Paced CHR Training Registration form and select NEW
USER TRAINING. Once approved, staff are enrolled in the three-hour training and
have 30 days to complete it and get a CHR account. Please allow up to one week from
the date of form submission for approval and enrollment in New User Training.
Existing Users: Review the CHR on your own schedule with our CHR Refresher
Training. Lessons focus on key CHR features and finding the information you need!
Click on the Self-Paced CHR Training Registration form and select REFRESHER
TRAINING to access the training for 30 days. No supervisor approval required.
Live Online or In-Person Post-Training Support
We are here to provide additional CHR coaching for your team at a time that works
for you. Sessions focus on accessing the CHR to find the information you need,
answering your burning questions, and adding the CHR to your team's workflow. To
request Post-Training Support, please contact our Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Additional Resources
Questions? Contact the Alameda County Health Care Services Agency Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
VISIT OUR WEBSITE