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Community Health Record (CHR) User Newsle er
Q3 2022
Welcome to Alameda County’s quarterly Community Health Record (CHR) User
Newsle er where you will find important updates, training opportuni es, ps, and
resources. We hope you find these updates helpful to your work. If you are new to our
mailing list, you can find previous issues here.
What's New
CHR Training Team Hosts First Post-
Pandemic In-Person Training!
On August 10, the CHR team met with the
Alameda Forensic Behavioral Health
(AFBH) Discharge team to train and
provide informa on about the great benefits of the Community Health Record. This
was the first in-person training since the pandemic. Some of the feedback from the
AFBH Discharge Team includes:
“Love the energy!”
“Much be er in person!”
“Collec on of knowledge that was available was VERY helpful.”
“Openness of sugges ons and feedback.”
The AFBH team le the training with transforma ve resources, such as access to
housing sec on and ‘Medica on, Labs and Vitals’ sec ons, that will further support
the communi es served sec on.
Thanks to all who contributed to making this a successful training!
10/3/22, 2:11 PM CHR Quarterly Newsletter - Q3 2022
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New CHR Demo Video!
Are you a CHR partner organiza on that
has new managers, supervisors, or staff
that need an introduc on to the CHR? Or
do you work closely with an organiza on
that is not yet a CHR Partner
Organiza on but might be interested in
learning more? If the answer is yes, we
have a new CHR Demo video that you
can share with new staff members or
organiza ons. This 10-minute video
provides an overview of the CHR and its
value, two real-life examples of how the
CHR can be used to improve care
collabora on, and general next steps to
gain access to the CHR.
Note, if a new organiza on is interested in
gaining access to the CHR, please contact
Jennifer Wong at
jennifer.wong@acgov.org to learn more
about the Data Sharing Agreement.
Newly Onboarded Organiza ons & Programs
We’d like to welcome these new organiza ons and programs to the CHR!
Alameda Family Services: Behavioral Health Care Services, Community
Assessment Response and Engagement (CARE) Team, and School-Based
Services
California Cardiovascular Consultants & Medical Associates: Enhanced Care
Management (ECM)
City of Berkeley: Public Health Department
Davis Street Primary Care Clinic: Medical Assistants
Felton Ins tute: Adult Protec ve Services Case Management (APSCM) and
Home Safe
LIFE ElderCare: Case Management
LifeSTEPS: Alameda County Housing Community Supports
Op ons Recovery Services: Admissions Team
Side by Side: Community Counseling, Open Space, and Transi onal Housing
WestCoast Children’s Clinic: Intake
CHR User Impact Tes monials
Check out what our colleagues from an ac vely
collabora ng organiza on have to say about
the CHR:
“One of the big ones that pertains directly to
the CHR is following up with our clients within 5
days of a discharge from either jail or a hospital
or in crisis residen al services. And [prior to the
CHR], there's no way we could have done that because I just don't even know when
they're in there half of the me.”
Community Health RecordCommunity Health Record……
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- Hilary Davis, Telecare Corpora on Clinical Supervisor, when asked how the CHR has
changed the way they work.
Medi-Cal Updates
Medi-Cal Enrollment During the COVID-19 Public
Health Emergency
The COVID-19 public health emergency put a
freeze on Medi-Cal redetermina on. Over the last
two years, consumers did not have to reapply or
submit documenta on to renew their Medi-Cal
enrollment. The public health emergency
declara on is expected to expire at the end of
2023, though the final date has not been set by
the state. Many individuals struggle to stay on top of the complex requirements to
renew their Medi-Cal. A lapse in Medi-Cal coverage can create unnecessary delays
and barriers to consumers receiving care. Now that we are an cipa ng a future need
for consumers to submit their enrollment paperwork (depending on their renewal
date), our system will prepare to best support consumers and prevent gaps in Medi-
Cal coverage.
HCSA's Role & CHR as a Tool to Support the Medi-Cal Transi on
Alameda County Health Care Services Agency (HCSA) and Alameda County Social
Services Agency are collabora ng to support Alameda County residents with Medi-Cal
when the freeze expires. Any consumer who has been ac ve on Medi-Cal in Alameda
County for at least one month since July 1st, 2018 has a record in the CHR. This means
that even if there is a lapse in Medi-Cal, the care team can s ll access the record to
coordinate care. Note that you can see a consumer's Medi-Cal status in the le -hand
pa ent summary bar in the record. However, the renewal date is only visible (at this
me) for consumers who have a signed Informa on Sharing Authoriza on (ISA)
consent form in the CHR.
Resources and Guidance for Suppor ng Consumers during Medi-Cal Transi on
To ensure community resources and support are available to assist consumers with
Medi-Cal renewal, you can support consumers by reminding them to submit their
current address and contact informa on to Alameda County Social Services Agency.
10/3/22, 2:11 PM CHR Quarterly Newsletter - Q3 2022
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Care Team Members can also help by reminding consumers that Medi-Cal coverage
may make them eligible for cri cal support services provided under CalAIM. For
more informa on on Community Supports and Enhanced Case Management
programs under CalAIM, visit the state’s website.
California Health Care Founda on: Links to Resources for Keeping Clients on Medi-
Cal
Alameda County Social Services Agency
CalWin: Online Portal for Accessing Benefits
Community Health Record (CHR)
Elemeno Resources for Understanding Medi-Cal
CalAIM Updates
HCSA’s Recipe4Health launches Medically tailored
Meals/Medically-Suppor ve Food under
Community Supports (CS) Beginning September 1
Beginning in September, Recipe4Health is a CalAIM
provider under Alameda Alliance for Health and
Anthem Blue Cross’ networks of Community
Support providers. The program aims to address
social drivers of health among residents by prescribing pa ents nutrient-dense
produce and connec ng them to local support groups. The program will address food
insecurity while improving physical and behavioral health.
Individuals with chronic health condi ons, high-risk perinatal condi ons, individuals
being discharged from a hospital or skilled nursing facility, or individuals with
extensive care coordina on needs may qualify to receive two (2) meals per day and/or
medically-suppor ve food and nutri on services for up to 12 weeks, or longer if
medically necessary.
For those interested in referring individuals to this service and other CalAIM services,
including Enhanced Care Management (ECM), you can call 1-800-407-4627 for
Anthem Blue Cross members and 1-877-932-2738 or 1-800-735-2929 for Alliance
Members.
Important Updates and Reminders
Supervisors: Remember to Deac vate Staff No
Longer with Your Organiza on
Is your organiza on experiencing staff changes? As
CHR users transi on out of the organiza on, we
request that supervisors no fy the Help Desk so
our team can deac vate their account. For more
informa on, please contact the Alameda County
Care Connect Help Desk at: CareConnectHelp@acgov.org or (510) 618-1997.
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New Programs: Please Complete Training Within the First 30 Days
If your program is new to the CHR, please make sure your staff complete the Learning
Management System (LMS) training course within the 30-day window! This helps
ensure that we can move forward with Post-Training Support for your program once
everyone is trained. If you missed your 30-day window, just click here to re-register.
Your request will be expedited, and you can pick up where you le off!
We Heard You! Session Timeout Change
Effec ve 9/30/2022, we have increased the CHR “session meout” meframe from 10
minutes to 20 minutes. What does this mean? You will have more me to stay in the
CHR before you get automa cally logged out due to inac vity. This is a user-driven
change that will give CHR users more flexibility and improve workflows. A friendly
reminder: please remember to lock your screen when you step away from your
computer to prevent others from accessing your screen. (Easy shortcuts to lock your
screen: press the ‘Windows’ icon + L key simultaneously, or Control + Command + Q
on a Mac.)
Training
NEW! CHR Refresher Training Now
Available in LMS!
Refresher Training is now available
via our Learning Management
System (LMS)! Have you already
a ended a CHR training, but need a
refresher? Exis ng CHR users can
review informa on about the CHR
at a me and pace that work best
for their schedules. Lessons focus
on key CHR features and finding the
informa on you need. Click on the
Self-Paced CHR Training
Registra on form and select
REFRESHER TRAINING.
No supervisor approval required.
New User Training
CHR training for new users is
available via a self-paced Learning
Management System (LMS).
Learners receive CHR training at the
mes and pace that work best for
their schedules. Staff who need CHR
access are enrolled in the Self-
Paced CHR Training a er
comple ng the Self-Paced CHR
Training Registra on form,
selec ng NEW USER TRAINING, and
receiving supervisor approval.
Please allow one week from the
date of form submission to be
enrolled in new user training.
Learners will then have 30 days to
complete the training and get a new
CHR account.
Post-Training Support
We are available to provide addi onal CHR support and coaching for your team at a
me that works for you. Sessions focus on ge ng set up to use CHR features and find
the informa on you need, answering your ques ons, and discussing how to integrate
the CHR into your team's workflow. To request Post-Training Support, click on the CHR
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Post-Training Support Request form. Bookmark our CHR Training and Post-Training
Support sec on on Elemeno!
If your organiza on is completely new to the CHR/Social Health Informa on Exchange
(SHIE) and you are interested in being a future partner, please contact the Help Desk
(careconnecthelp@acgov.org) and staff will route your inquiry to Alameda County
Care Connect leadership.
Resources
Importance and Benefit of an Informa on
Sharing Authoriza on (ISA)
One of the benefits of a Consumer having a
fully signed ISA is that users can then view any
associated consumer Con nuity of Care
Document(s) (CCDA) from a hospital stay. The
CCDA is a detailed summary of consumer’s care that may include important
informa on such as:
A list of current medica ons (without an ISA, sourced informa on may be old
data )
Social Services (i.e. CalFresh)
Encounter details
Allergies
Plan of treatment
Discharge Diagnoses
Progress Notes
Elemeno
New and updated trainings and learning resources have been added to Elemeno over
the past few months! These include the following:
An updated SHIE informa onal flyer
An updated CHR informa onal flyer
A new CHR demonstra on video
A new p sheet on how to locate a consumer’s CCDA.
What exactly is Elemeno and why should I use it? As part of the CalAIM rollout, Care
Connect deployed Elemeno, an online pla orm containing p-sheets, guides, videos,
and other resources for providers in Alameda County. While this pla orm hosts a
robust offering of curated self-service CHR learning and naviga on resources, it also
contains a wide variety Social Determinants of Health topical resources; these include
Care Management, Health Plans, Benefits, Housing, Mental Health, Primary Care, and
Substance Use Disorder Treatment sec ons.
To learn more about using and naviga ng Elemeno, click here to take a quick
introductory tour.
Don’t have an Elemeno account yet? Don’t worry! Use the self-registra on feature by
clicking “First me? Create an Account” and entering your organiza on email here.
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CHR Report: Enhanced Care Management (ECM)
CalAIM’s ECM is a great benefit available to eligible consumers that addresses both
clinical and non-clinical needs through intensive care coordina on health-related and
social determinant-related services.
To see if a consumer is enrolled or eligible to receive ECM benefits, users can
view/download a report that lists all consumers with ECM informa on from the
Health Plans. To access this report, navigate to Analy cs>Enhanced Care Mgmt (ECM)
Program and review the “ECM Status” column to iden fy if a consumer is eligible or
enrolled in ECM. Users may also check ECM status in the new and improved Programs
and Benefits Eligibility Report, also in the Analy cs sec on.
Addi onal Ques ons?
Contact the Alameda County Care Connect Help Desk at:
CareConnectHelp@acgov.org or (510) 618-1997.
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