HomeMy WebLinkAboutq12022-quarterly-newsletter-archiveWelcome to the Alameda County quarterly Community Health Record (CHR) User Newsletter where you will find important updates, training
opportunities, tips, and resources. We hope you find these updates helpful to your work. If you are new to our mailing list, you can find
previous issues here.
COMMUNITY HEALTH RECORD
(CHR) QUARTERLY NEWSLETTER
-First Quarter 2022
IMPORTANT UPDATES & REMINDERS
CHR Login & Accessibility
The CHR team recently made improvements to the CHR by making the login process easier for new and existing users. Refer to
the First Time Login Instructions Tip Sheet for detailed instructions and Help Desk information.
New Staff CHR Training
Do you have new staff who need to receive CHR training? The Community Health Record (CHR) Onboarding Team is excited to
announce that new user training will now be delivered via a Self-Paced Learning Management System (LMS). Learners will be
able to receive the CHR training at the times and pace that works best for their schedule! See the Self-Paced CHR Training
processes and approximate timelines below. Staff who need access to the CHR will be enrolled in the CHR Self-Paced Training
after completing this form.
Post Training Coaching
If you have staff that have already been trained, the CHR Onboarding Team is always happy to set up customized post-training
support sessions for them. These sessions can focus on remembering how to navigate the CHR, finding information they need
to support their consumers, using reports, or any questions they may have. We schedule the session at a time that works for
your team.Please fill out the post-training request form to set up the session.
Upcoming Refresher Training Dates
April 5, 2:00 -3:30PM
CHR Refresher Training (For existing users only)
A refresher training for anyone who has previously attended a new user training and could use a review.
Register here
WHAT’S NEW
New Organizations Joining the CHR
We would like to welcome the following new organizations and
programs to the CHR!
New Organizations:
•Alameda Family Services
•Alameda Health Consortium
•Building Futures for Women and Children
•Building Opportunities for Self-Sufficiency (BOSS)
•California Cardiovascular Consultants and Medical Associates
•Cardea Health
•City of Berkeley
•City of Oakland Fire Department
•Davis Street Community Center
•Felton Institute
•Fred Finch Youth & Family Services
•Options Recovery Services
•Side by Side
New Programs:
•Alameda County Behavioral Health: Quality Improvement
•Asian Health Services:ACCESS, Adults and Children, and
Specialty Mental Health
New Guides for Housing Data
As most of you know, the Housing Tab in the CHR contains data
from the Housing Information Management System (HMIS) or
Clarity. This data is updated daily and contains helpful
information about services and statuses for clients who are
connected to the housing and homelessness system of care. In
2021, the Coordinated Entry Process changed how it assessed and
matched clients to housing services. This also changed the data
coming from HMIS to the CHR –you can now access the Connecting
Your Client to Alameda County's Coordinated Entry System (Quick
Guide)document on Elemeno to see these data feed changes.
Change in Display of Alerts
You can subscribe to alerts in the CHR to receive notification
of events happening to the consumers you support, such as
hospitalizations, jail encounters, new care team members, or
when an ISA is signed. To learn how to set up alerts, check
out our View & Configure Alerts Tip Sheet. Alerts will now
show for 24 hours; however, you can change the filter
settings to display older alerts. To change the settings,
follow the below steps.
1. Navigate to the Alerts Pane in the CHR
2. Click the arrow in the upper left corner to expose other
filter options. Select your option and click the magnifying
glass to expand your date range.
COMING SOON
Using the CHR to support CalAIM & Medi-Cal Changes
In January 2022, the state officially launched CalAIM, which builds on the success of the Whole Person Care pilot programs to
continue system improvements for Medi-Cal clients. Many of our CHR partner programs are providing CalAIM services,
including Enhanced Care Management and Community Supports. The CHR can play a critical role in helping organizations
provide these services and ensuring that clients are effectively enrolled in Medi-Cal. If you are interested in using the CHR to
leverage your new program’s CalAIM services, feel free to reach out to our team for post-training support (link at the bottom
of this newsletter).
Information Sharing Agreement (ISA) Authorization Signature Collection
The benefits of collecting ISA signatures have shifted over time as data sharing rules and policies have progressed toward
increased data integration; however, the ISA still remains important in care coordination because it:
•Allows care teams to access Continuity of Care Documents (CCDA), including hospital discharge information
•Allows Care Team members from non-HIPAA Covered Entities to access records and coordinate care through the CHR,
and
•Gives Care Team members the ability to maximize use of the Shared Care Plan to document and coordinate care
View the Information Sharing Authorization Signature Collection Quick Guide to learn best practices in obtaining signed ISAs as
well as how best to communicate with clients. The ISA form is now translated in the following languages: English, Spanish,
Arabic, Chinese, Mam, Punjabi, Tagalog, and Vietnamese. You can access the translated ISA forms here.
TIPS & TRICKS
Dynamic List
A great way to help support Consumer care is by utilizing the Dynamic List feature on the CHR. By choosing from multiple
filters, users can create Consumer lists specific to their work. These lists can be shared with other users and downloaded as
.csv (Excel) documents. See the Subscribe to / Create Lists Tip Sheet on Elemeno for more detailed directions!
Elemeno
You can now find an Acronym Guide on Elemeno to view frequently used acronyms within the CHR.
New to Elemeno?Elemeno is the go-to online platform containing tip-sheets,guides,videos,and other resources for
providers in Alameda County.In addition to resources on Care Management,Health Plans,Benefits,Housing,Mental
Health,Primary Care,and Substance Use Disorder Treatment,Elemeno also hosts key resources for navigating the CHR.
Take this quick tour to better access and navigate your way through Elemeno.Use the self-registration feature by clicking
“First time?Create an Account”and entering your organization email here.
Help Desk
Need help resolving an issue in the CHR?Call the Help Desk!You will speak with a live person,and the turnaround time for
issues could take as little as 1 hour to 24 business hours to resolve.Help Desk staff will be available during business hours
(Mon-Fri;7am-5pm)to answer your call.The Help Desk contact number is (510)618-1997.
DATA CORNER
As of March 11, 2022, over 1,370 individuals from over 30 organizations have been trained as CHR users and have CHR user
accounts.
Other includes:
•Axis Community Health, Inc.
(0.1%)
•The West Oakland Health
Council (0.1%)
•Alameda Alliance for Health
(0.1%)
•Bonita House –CATT (0.1%)
•Telecare (0.2%)
•City of Fremont Human Services
Department (0.2%)
•Asian Health Services (0.3%)
•Bonita House (0.5%)
•Native American Health Center,
Inc. (0.6%)
•Tri-City Health Center (0.6%)
•Berkeley Food and Housing
Project (0.9%)
*HCSA includes Alameda County
Behavioral Health, Health Care for
the Homeless, Alameda County
Public Health Department, and
Alameda County EMS.
Signed ISAs
as of March 14, 2022
RESOURCES
The following resources are offered to assist you with
enhancing your CHR experience.
Elbow Support
Need quick support?Stop by our Elbow Support Office Hours
held the third Wednesday of each month from 11:00AM –
12:00PM. This support is designed for trained CHR users.
Registration is not required, and you may drop in at any time
during the Zoom session. Upcoming sessions include:
•Wednesday, April 21st, 11 am -noon;
click here to join.
•Wednesday, May 18th, 11 am –noon;
click here to join.
•Wednesday, June 15th, 11 am –noon;
click here to join.
Need additional elbow support?Does your team need post-
training support on how to use the CHR? Our team can
schedule a customized Elbow Support session at a time that
works for you. During these sessions we cover topics such as:
•Providing important program updates that might be
useful for your team such as new data sources, reports,
and alerts.
•Conducting refresher training on specific actions in
the CHR such as adding yourself to the care team.
•Answering questions and discussing how the CHR
can fit into the work of your team.
•Reviewing analytics and reports that can support
your work.
•Providing examples of how other organizations
are incorporating the CHR into their workflow and
lessons learned.
Additional Support
New to the CHR? Click here if your organization has already
signed a Data Sharing Agreement and onboarded some
staff, but would like to train a new program within your
organization on the CHR.
If your organization is completely new to the CHR/ Social
Health Information Exchange (SHIE) and you are interested
in being a future partner, please contact the Help Desk
(careconnecthelp@acgov.org) and staff will route your
inquiry to Alameda County Care Connect leadership.
Note: Organizations must have a Data Sharing Agreement
in place before training planning can begin.
Missed a webinar? Recordings of past webinars are
available here.
Have ideas for webinars?Do you have a topic you would
like us to cover at an upcoming webinar? Send your ideas to
careconnecthelp@acgov.org.
QUESTIONS
Contact the Alameda County Care Connect Help Desk at:
CareConnectHelp@acgov.org or (510) 618-1997.
Subscribe to Our Newsletter
Visit Our Website
Please reach out to Keira Armstrong
(keira@intrepidascent.com) or the
Helpdesk to request a session, or fill
out the Request Form.
AC Care Connect Steering Committee Members
Aaron Chapman, Alameda County Behavioral Health Care Services | Kathleen Clanon, M.D., Alameda County Care Connect
| Scott Coffin, Alameda Alliance for Health | Lori Cox, Alameda County Social Services Agency | Chelsea Andrews,
Everyone Home | James Jackson, Alameda Health System | Colleen Chawla, Health Care Services Agency | Beau
Hennemann, Anthem | John Jones III, East Oakland Black Cultural Zone and Just Cities | Karl Sporer, M.D.,Alameda
County Emergency Medical Services | Wendy Peterson, Senior Services Coalition | Ralph Silber, Alameda Health
Consortium | Wendy Still, Alameda County Probation | Michelle Starratt, Housing and Community Development