HomeMy WebLinkAboutchr-newsletter-2nd-quarter-2025-ac3-listCommunity Health Record (CHR) User Newsletter
July 2025
Welcome to Alameda County Health’s quarterly Community Health Record (CHR) User
Newsletter where you will find important updates, training opportunities, tips, and
resources. We hope you find these updates helpful to your work. If you are new to
our mailing list, you can find previous issues here.
SHIE Staff Profile
Joey Gallo, SHIE Operations Coordinator
Welcome to the SHIE Staff Profile where we feature
a member of our staff to showcase how they
support the Social Health Information Exchange
(SHIE). This is an opportunity to celebrate the work
of those with the skills essential to the success of the
SHIE and the Community Health Record (CHR).
This quarter we present SHIE Operations
Coordinator, Joey Gallo. Joey supports SHIE and CHR
onboarding, training, and communications, using a
people-focused approach to manage his team and
engage with CHR users.
Joey came to the SHIE team in February 2024 from
Alameda County’s Recipe4Health (R4H) with a
strong background in program management and direct service. As a natural people-
person, Joey jumped at the chance to manage a small team dedicated to supporting
direct service providers in Alameda County.
“One of many things that fills up my cup is being able to supervise staff and work very
closely with a small team," he said. "It’s important to understand the experiences of
the staff that are doing direct service. It’s being able to put on the hat of a provider or
case manager or housing navigator, being able to empathize and know you know the
type of work they're doing is not easy.”
Joey got a taste for direct service work as a college intern at Fresh Lifelines for Youth
(FLY), a juvenile justice based non-profit. As a Justice Studies major at San Jose State
University, Joey had planned to go into law enforcement, but the experience of
working at FLY nudged his career path in a different direction.
“That was my first exposure to direct service work with the juvenile justice
population, and it really changed my career trajectory in that I wanted to be less a
part of the punitive side and more the rehabilitative and diversion side to prevent
people, in this case, young people, from even entering into the juvenile justice system
in the first place, avoiding the need for them to even interact with law enforcement,”
he recalled.
After college, Joey returned to FLY to serve as associate director of programs in San
Mateo, then spent some time in the for-profit world as a program manager at Google.
He honed his project management and technical skills, even starting his own business
offering tech tutoring and education to seniors. Joey returned to the non-profit sector
as a program administrator at Bay Area Community Services (BACS), supporting the
homelessness prevention platform, which provided emergency rental assistance to
folks impacted by the pandemic.
Joey’s experience allowed him to hit the ground running when he started at Alameda
County, and he quickly got up to speed managing his new team, mastering the CHR,
and engaging with CHR users. He is especially proud of the work he did with his team
on last year’s Information Sharing Agreement (ISA) workshops to guide CHR users on
best practices for getting their clients to sign the ISA consent form.
“The ISA workshop seemed like such a big win," he said. "We did such a great job in a
relatively short period of time. The planning and execution, the facilitation of that in
partnership with my team, I think was a tremendous victory.”
Joey has a Bachelor of Science degree in Justice Studies with a minor in Sociology from
San Jose State University.
New Platform Reminder
We recently shared communications notifying all CHR users
about our transition to a new technology platform for the CHR.
Read the document in its entirety by clicking on the link here.
CHR Stories from the Field
Check out what our colleague from Abode Services
has to say about the CHR:
“The CHR allows me to ‘take a tour of the
neighborhood’ by reviewing alerts for participants
across the different systems. The CHR helps with
locating folks we have not been able to see in a while by seeing these touchpoints in
the community. The CHR allows us to see chronologically where participants have
been to help us provide more proactive care and have caring conversations. It helps
craft a clinical picture that would be otherwise difficult to cobble together from
multiple sources. I would very much recommend it for folks that aren’t already using
it!”
- Josie Parker, Program Director, Greater Hope FSP
What Say You?
We would like to hear from you!
Your stories about the Community Health Record (CHR) for coordinating care and
improving health outcomes are inspiring. Can you share a success or impact story
from your experience on how the CHR has helped you? Click on Impact Stories to
enter your name and provider information.
What would you like to see in the newsletter?
We are looking for input from our provider community on what you would like to see
included in the newsletter. Please put your suggestions here: Ideas.
Tips & Tricks - Self-Attribution
If you are working with a consumer and unable to locate or view them in the CHR,
self-attribution allows users to manually attribute consumers that are not yet
attributed to their organization to gain access to the consumer’s health record. In
order to do this, the user must have an exact match of the consumer’s first and last
name, date of birth, and gender.
To view the steps in the Self-Attribution Tip Sheet, click here.
New Organizations and Programs
We'd like to welcome these new programs being
onboarded to the CHR!
New Organizations Currently Onboarding:
Pair Team
Alameda County Office of Education
New Programs Being Onboarded:
Bay Area Community Services - Bridge Housing
Subsidy Management
Cardea Health - Homekey, Medical Respite at Eddies
Place and Mosswood (Housing Community Supports), Medical Respite at
Fairmont Tiny Homes
City of Berkeley City Manager's Office - Homeless Response Team
City of Berkeley Public Health - Communicable Disease Control and Prevention
Housing Consortium of the East Bay - Emergency Shelters, Mandela Outreach
Program, Permanent Supportive Housing
Training and Support
Got New Staff?
Register them for our CHR NEW USER TRAINING! This self-paced online training takes
about three hours and is required for new CHR users or users who have been inactive
over 365 days.
Need a Refresher?
Active CHR users can review the CHR on their own schedule with our Self-Paced
Online CHR REFRESHER TRAINING. Lessons focus on key CHR features and finding the
information you need!
Want Live Support?
We provide LIVE ONLINE or IN-PERSON POST-TRAINING SUPPORT for your team at a
time that works for you. Sessions focus on using the CHR to find the information you
need, answering your burning questions, and adding the CHR to your team's
workflow. To request Post-Training Support, please contact our Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Important Reminders
If you require any resource material such as Tip Sheets or Information Sharing
Authorization forms, kindly submit your request through the Help Desk at
CareConnectHelp@acgov.org or call 510-618-1997. This streamlined process ensures
a prompt response and efficient handling of your request.
Reminder for Supervisors: Notify Help Desk When Off-Boarding Staff
Is your organization experiencing staff changes? As CHR users transition out of the
organization, we request that supervisors notify the Help Desk so our team can
deactivate their CHR accounts. For more information, please contact the Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Additional Resources
Questions? Contact the Alameda County Health Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
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Alameda County Health | 1000 San Leandro Blvd Ste. 300 | San Leandro, CA 94577 US
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