HomeMy WebLinkAboutchr-newsletter-1st-quarter-2024-ac3-list-finalCommunity Health Record (CHR) User Newsletter
March 2024
Welcome to Alameda County’s quarterly Community Health Record (CHR) User
Newsletter where you will find important updates, training opportunities, tips, and
resources. We hope you find these updates helpful to your work. If you are new to
our mailing list, you can find previous issues here.
What's New
New Organizations and Programs
We'd like to welcome these new programs to the CHR!
Community Health Center Network: Care Transitions
Homeless Action Center: Outreach Team
CHR Stories from the Field
Check out what our colleagues from Alameda County Public
Health Department’s Care Partners have to say about the CHR:
“The CHR has helped us establish more trust and connection
with the people we serve. It has completely changed the way
we can communicate with our clients. Before the CHR, we had
no information on our clients, like phone number and address, which created a wall of
not trusting us. Clients thought we should already know this information because we
work for Alameda County. Since we have begun using the CHR, it has been a lot easier
and faster to help our clients. It has also cut down the amount of time gathering
information from our clients from 45 minutes to 25 minutes.”
-Froy, Community Outreach Worker and Thuy, Administrative Specialist
Elemeno
Notice: Elemeno Transition
In preparation for our transition to a new platform
for CHR-related documentation, the
careconnect.elemenohealth.com website was
retired on December 31, 2023 and is no longer
accessible. All materials will continue to be available
through our Help Desk. If you need any of these resources or have questions or
concerns, contact the Alameda County Health Care Services Agency Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
CalAIM Updates
Medi-Cal Continuous
Coverage Unwinding
The COVID-19 public health
emergency ended in April 2023, and
about 15 million Medi-Cal members have needed to renew their Medi-Cal during the
next year. Department of Health Care Services (DHCS’) top goal is to minimize Medi-
Cal member burden and support continuity of coverage and access to equitable,
coordinated care. Information about how to assist your clients to stay on Medi-Cal can
be found here.
DHCS will be posting a monthly Interactive Dashboard of our Continuous Coverage
Unwinding eligibility measures. The dashboard includes the following measures: 1)
Total Enrollment, 2) Applications in Progress, 3) Redeterminations, and 4)
Disenrollments. The dashboard can be found here.
California Advancing and Innovating Medi-Cal (CalAIM)
Starting January 1, 2024, the following populations are eligible for Enhanced Care
Management (ECM):
Adults and their families experiencing homelessness
Adults at risk for avoidable hospital or emergency department utilization
Adults with serious mental health and/or substance use disorder needs
Children and youth populations of focus
Pregnant and postpartum individuals; birth equity
Individuals transitioning from incarceration
More information about these populations can be found in this two-pager.
Important Reminders
If you require any resource material such as Tip Sheets or Information Sharing
Authorization forms, kindly submit your request through the Help Desk at
CareConnectHelp@acgov.org or call 510-618-1997. This streamlined process ensures
a prompt response and efficient handling of your request.
Reminder for Supervisors: Notify Help Desk When Off-Boarding Staff
Is your organization experiencing staff changes? As CHR users transition out of the
organization, we request that supervisors notify the Help Desk so our team can
deactivate their CHR accounts. For more information, please contact the Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
What Say You?
We would like to hear from you!
Your stories about the Community Health Record (CHR) for coordinating care and
improving health outcomes are inspiring. Can you share a success or impact story
from your experience on how the CHR has helped you? Click on Impact Stories to
enter your name and provider information.
What would you like to see in the newsletter?
We are looking for input from our provider community on what you would like to see
included in the newsletter. Please put your suggestions here: Ideas.
Training and Support
Self-Paced Online CHR Training
New Users: Go to our Self-Paced CHR Training Registration form and select NEW
USER TRAINING. Once approved, staff have 30 days to complete the 3-hour training
and get a CHR account. Please allow up to one week from the date of form submission
for approval and enrollment in New User Training.
Existing Users: Review the CHR on your own schedule with our CHR Refresher
Training. Lessons focus on key CHR features and finding the information you need!
Click on our Self-Paced CHR Training Registration form and select REFESHER
TRAINING to be enrolled in the training for 30 days.
Live Online or In-Person Post-Training Support
We are here to provide additional CHR coaching for your team at a time that works
for you. Sessions focus on accessing the CHR to find the information you need,
answering your burning questions and adding the CHR to your team's workflow. To
request Post-Training Support, please contact our Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Additional Resources
Questions? Contact the Alameda County Health Care Services Agency Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
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