HomeMy WebLinkAboutchr-newsletter-3rd-quarter-finalCommunity Health Record (CHR) User Newsletter
September 2024
Welcome to Alameda County Health’s quarterly Community Health Record (CHR) User
Newsletter where you will find important updates, training opportunities, tips, and
resources. We hope you find these updates helpful to your work. If you are new to
our mailing list, you can find previous issues here.
SHIE Staff Profile
Meet Kim Angeles, SHIE Operations Manager
Welcome to the SHIE Staff Profile where we feature a
member of our staff to showcase how they support the
Social Health Information Exchange (SHIE). This is an
opportunity to celebrate the work of those with the skill
sets essential to the success of the SHIE and the Community
Health Record (CHR).
This quarter we present SHIE Operations Manager Kim
Angeles. Kim is involved in every facet of the SHIE, from
data ingestion to CHR development to customer service. Kim not only improves
operations across the SHIE and CHR, but she trains and manages a team of staff as
well. Kim has played a crucial role in the SHIE’s justice involved work, bringing diverse
parties to the table to ensure the success of the Jail Scheduling application used by
County staff to plan mental health visits at Santa Rita Jail.
Kim joined the SHIE team (then AC Care Connect) in January 2020, right before the
COVID-19 pandemic shut down the County and moved employees to remote work.
“We were already built to be mobile,” Kim says, “and tech savvy enough to make the
situation work. We were already bouncing between CBOs, doing trainings, having in
person workshops to go through the CHR. I feel like our department was really
fortunate in that sense. Technology was never really a barrier for us because we were
quite literally built for it.”
Kim is a self-proclaimed “database nerd” with a B.S. from Menlo College and
certification in Management Information Systems. Kim built databases for small and
large companies before joining American Medical Response, which managed
ambulances in Alameda County at the time. Kim was put in charge of her team’s
logistics when 9-11 happened, and she used her understanding of the logistical data
to deliver better response times. She had been bitten by the health care bug. She was
even inspired to become a licensed EMT!
As a forecasting analyst for call center data at Kaiser, Kim continued to work with
quantitative analysis of complex health data. But she also met with unions to schedule
nurses and teleservice reps, translating data to identify real needs for both staff and
patients. That role, and the four years Kim spent as a case manager at Genentech,
assisting parents whose children needed growth hormone therapy, provided her with
the problem-solving and people skills that make her so effective. “If there’s a fire,”
Kim says, “I’ve got the fire hose!”
Kim got her first taste of community work at our CHR partner organization
Community Health Center Network (CHCN). “That's where I took my knowledge of
databasing and billing and put them all into one thing. I helped project manage the
technical solution for Care Neighborhood, and that's pretty much what led me here.”
Information Sharing Authorization (ISA) Workshop Update
Our third ISA Workshop session will be Wednesday,
October 30 (Virtual), 1-2:30pm. The ISA workshop is an
opportunity for our CHR provider community to learn how
to navigate patient consent forms, understand the
legalities of information sharing, and improve compliance
and efficiency. This interactive session will provide
valuable insights and practical tools help CHR users
collaborate with other providers and stay up to date with
the latest protocols.
Registration is full, but for questions or to cancel, please
contact the Help Desk at CareConnectHelp@acgov.org.
If you would like us to hold additional workshops on the ISA or other topics, please let
us know by adding your suggestions here: Ideas.
What Say You?
We would like to hear from you!
Your stories about the Community Health Record (CHR) for coordinating care and
improving health outcomes are inspiring. Can you share a success or impact story
from your experience on how the CHR has helped you? Click on Impact Stories to
enter your name and provider information.
What would you like to see in the newsletter?
We are looking for input from our provider community on what you would like to see
included in the newsletter. Please put your suggestions here: Ideas.
CHR Stories from the Field
Check out what our colleague from
the AC Health Behavioral Health
Department (ACBHD) has to say
about the CHR:
“Using the CHR has had a very
positive impact on our team’s work. Sometimes newly assigned clients may be
challenging to locate or even reluctant to engage in certain services. The CHR helps to
paint a better picture of an individual client’s circumstances and needs which allows
us to look at what can be prioritized and addressed most urgently. I have had CHR
access in my current role since I started, and it has been so helpful that I
recommended it to my previous department to help with their efforts as well.”
-Renee
Program Specialist, Adult/Older Adult System of Care
CalAIM Resources
California has embarked on a multi-year
journey to transform Medi-Cal, also
known as CalAIM, and provide members
with more coordinated, person-
centered, and equitable care. In 2022,
two cornerstones of this journey — Enhanced Care Management (ECM) and
Community Supports — launched statewide. Here are some key updates:
Implementation report and data dashboard
Tools and Resources for CalAIM providers in Alameda County, including:
Job aids (English and Spanish)
List of Providers
New Organizations and Programs
We'd like to welcome these new programs being onboarded to the CHR!
Alameda County Public Health – Office of Violence Prevention
Bonita House – Adult Residential Treatment, Berkeley Specialized Care Unit
(SCU) program
Training and Support
Self-Paced Online CHR Training
New Users: Go to our Self-Paced CHR Training Registration form and select NEW
USER TRAINING. Once approved, staff have 30 days to complete the 3-hour training
and get a CHR account. Please allow up to one week from the date of form submission
for approval and enrollment in New User Training.
Existing Users: Review the CHR on your own schedule with our CHR Refresher
Training. Lessons focus on key CHR features and finding the information you need!
Click on our Self-Paced CHR Training Registration form and select REFESHER
TRAINING to be enrolled in the training for 30 days.
Live Online or In-Person Post-Training Support
We are here to provide additional CHR coaching for your team at a time that works
for you. Sessions focus on accessing the CHR to find the information you need,
answering your burning questions, and adding the CHR to your team's workflow. To
request Post-Training Support, please contact our Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Important Reminders
If you require any resource material such as Tip Sheets or Information Sharing
Authorization forms, kindly submit your request through the Help Desk at
CareConnectHelp@acgov.org or call 510-618-1997. This streamlined process ensures
a prompt response and efficient handling of your request.
Reminder for Supervisors: Notify Help Desk When Off-Boarding Staff
Is your organization experiencing staff changes? As CHR users transition out of the
organization, we request that supervisors notify the Help Desk so our team can
deactivate their CHR accounts. For more information, please contact the Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
Additional Resources
Questions? Contact the Alameda County Health Help Desk at
CareConnectHelp@acgov.org or (510) 618-1997.
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